Effective date: June 2, 2026
Agreement for individuals who use EmergentOS in a personal capacity
| Provider | EmergentOS Inc, a Delaware corporation |
| Product | EmergentOS — decision-intelligence and cognitive-amplification platform |
| Applies to | Individuals who subscribe to or use the Service for their own purposes |
| Governing law | State of Delaware, United States (subject to your local consumer rights) |
1.1 These Consumer Terms of Service (the “Terms”) are an agreement between you and EmergentOS Inc, a Delaware corporation (“Emergent”, “we”, “us”, or “our”), governing your access to and use of the EmergentOS platform, applications, websites, and related services (the “Service”).
1.2 These Terms apply when you use the Service as an individual for your own purposes. If you are using the Service on behalf of an organisation, your use is instead governed by the EmergentOS Master Subscription Agreement.
1.3 These Terms incorporate our Acceptable Use Policy and Privacy Policy. By creating an account, subscribing, or using the Service, you agree to these Terms. Please read them together with those policies.
1.4 Your statutory rights. Nothing in these Terms affects rights you have under the mandatory consumer-protection law of your country of residence that cannot be waived by agreement. Where these Terms conflict with those rights, those rights prevail. This section is especially relevant for consumers in the United Kingdom and the European Union, whose rights are described in Sections 5 and 12.
2.1 Age. You must be at least 18 years old to create an account and use the Service. The Service is not directed to children and we do not knowingly collect personal information from children.
2.2 Accurate information. You agree to provide accurate account information and to keep it current. You are responsible for activity under your account and for keeping your credentials confidential. Tell us promptly if you suspect unauthorised use of your account.
2.3 One account. Your account is personal to you. You may not share your credentials or let anyone else use your account.
3.1 Plans. We offer a free tier and paid subscription plans — currently Pro at US$29 per month, Elite at US$79 per month, and an Enterprise plan at US$99 per month — with discounted annual options. Current plans, features, and prices are shown at sign-up and on our website. We may change our plans and prices; changes to your subscription price take effect from your next renewal and we will give you advance notice.
3.2 Billing. Paid plans are billed in advance on a recurring basis (monthly or annually, as you select) through our payment provider. By subscribing you authorise us to charge the applicable fees and taxes to your payment method until you cancel.
3.3 Renewal and cancellation. Paid subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You can cancel at any time in your account settings. Cancellation stops future renewals; it takes effect at the end of the current billing period, and you keep access until then.
3.4 Refunds. Except for the cancellation and withdrawal rights described in Section 5, and except as required by law, fees are non-refundable and we do not provide refunds or credits for partial periods.
3.5 Free tier and trials. We may offer a free tier or free trial. We may change or withdraw free offerings, and we may apply usage limits. If a paid subscription follows a trial, we will make the terms clear before you are charged.
We may update, improve, or change the Service over time. We will not materially reduce the core functionality of a paid plan during a period you have paid for without notice. Some features may be offered as beta or early-access features; these are provided “as is”, may change or be withdrawn, and should not be relied on for important decisions.
5.1 UK and EU consumers. If you are a consumer in the United Kingdom or the European Union, you have a legal right to cancel a purchase within 14 days of entering into the contract, without giving a reason. To cancel within this period, tell us clearly (for example, by email to info@emergentos.ai) before the period ends. You may use a model cancellation form but you do not have to.
5.2 Starting the Service during the cooling-off period. If you ask us to begin providing the Service during the 14-day cancellation period and then cancel, you must pay for the part of the Service provided up to the time you cancel; we will refund the balance. If you receive digital content during this period, you acknowledge that, where you have expressly consented to immediate provision and acknowledged that you lose your right to cancel once provision begins, the right to cancel may no longer apply to that content.
5.3 Refunds on cancellation. We will make any refund due without undue delay and within 14 days, using the same payment method you used, unless you agree otherwise.
5.4 Consumers elsewhere. If you are a consumer in another country, you have any cancellation or refund rights granted by your local law, in addition to the cancellation rights in Section 3.
You must use the Service in accordance with our Acceptable Use Policy, which forms part of these Terms. In short, do not use the Service to break the law, to harm or deceive others, to infringe anyone’s rights, or to attack or misuse the Service or the AI models behind it. We may suspend or close accounts that breach the Acceptable Use Policy.
7.1 AI-generated content. The Service uses artificial intelligence, including models from third-party providers, to produce responses (“Outputs”). Outputs are generated by automated systems. Artificial-intelligence systems are not perfect: Outputs can be inaccurate, incomplete, out of date, or unsuitable for your situation, and they may reflect biases in the underlying data. We cannot guarantee that Outputs are accurate, reliable, or robust.
7.2 Not professional advice. The Service supports your own thinking and decisions. It does not provide legal, financial, investment, tax, medical, or other professional advice, and using it does not create a professional relationship. You should check important Outputs and seek qualified advice where appropriate. You remain responsible for your decisions.
7.3 Don’t use it for sensitive or high-stakes matters without care. The Service is not designed for sensitive personal data, and you should not submit such data. Do not rely on the Service as the only basis for decisions with significant consequences for your or anyone else’s health, safety, finances, legal rights, or livelihood.
8.1 Your content. You keep ownership of the content you submit to the Service (“your content”). You grant us a worldwide, non-exclusive licence to host, process, and use your content as needed to provide, secure, and support the Service and to generate Outputs for you.
8.2 Outputs. As between you and us, and subject to these Terms and the rights of our AI providers and other third parties, we assign to you whatever rights we have in the Outputs generated for you. You are responsible for how you use Outputs, and we do not warrant that Outputs are original or do not infringe others’ rights.
8.3 Our intellectual property. We and our licensors own the Service, the M10 Framework, and all related software, models, and materials. We grant you only a personal, non-exclusive, non-transferable right to use the Service under these Terms. You may not copy, resell, reverse engineer, or use the Service or Outputs to build or train a competing AI product or service.
8.4 Model training. We do not use your Inputs or Outputs to train foundation models, and the AI providers we use are engaged on terms that do not permit them to train their models on our users’ Inputs or Outputs. Before any data is used to analyse or improve the Service, it is screened to remove personally identifiable and sensitive information. We may use de-identified, aggregated, and technical usage data to operate, secure, and improve the Service. Our handling of personal information is described in the Privacy Policy.
8.5 Feedback. If you send us feedback or suggestions, we may use them freely without obligation to you.
Our Privacy Policy explains what personal information we collect, how we use and share it, and the rights you have. By using the Service you acknowledge that we process personal information as described there.
10.1 By you. You may stop using the Service and close your account at any time. Cancellation of paid plans is described in Section 3.
10.2 By us. We may suspend or close your account if you materially breach these Terms or the Acceptable Use Policy, if required by law, or to protect the Service or other users. Where reasonable and lawful, we will give you notice and an opportunity to fix the problem. If we close your account other than for your breach, we will refund any pre-paid fees for the period after closure.
10.3 Your data on closure. For 30 days after your account closes you may, on request, export your content, after which we may delete it in line with our Privacy Policy, subject to any legal retention requirement.
11.1 Service provided with reasonable care. We will provide the Service with reasonable care and skill. Other than as stated in these Terms and as required by law, the Service is provided “as is”, and we do not promise that it will be uninterrupted, error-free, or fit for any particular purpose.
11.2 Our liability. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profits, that arises from your use of, or inability to use, the Service, or from your reliance on Outputs.
11.3 Limits that always apply. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of your country of residence.
11.4 Cap. Where our liability can lawfully be limited, our total liability to you arising out of or relating to these Terms in any 12-month period will not exceed the greater of the fees you paid us for the Service in that period or US$100. This cap does not apply to the matters described in Section 11.3.
11.5 Your use. You are responsible for how you use the Service and Outputs and for keeping your account secure. Please use the Service lawfully and sensibly.
12.1 Governing law. These Terms are governed by the laws of the State of Delaware, United States. However, if you are a consumer resident in the United Kingdom, the European Union, or another jurisdiction whose law gives you protections that cannot be excluded by agreement, you also have the benefit of the mandatory consumer-protection rules of your country of residence, and nothing in these Terms removes those protections.
12.2 Where you can bring claims. You may bring proceedings relating to these Terms in the courts of the State of Delaware. If you are a consumer in the United Kingdom or the European Union, you may instead bring proceedings in the courts of the country where you live, and the courts of your country of residence may apply their local consumer-protection law. We will bring any claim against you only in the courts of the country where you live.
12.3 No mandatory arbitration. We do not require you, as a consumer, to resolve disputes by binding arbitration or to give up your right to bring or take part in court proceedings. If you are in the EU, you can also use the European Commission’s Online Dispute Resolution platform, and we are happy to try to resolve any complaint with you directly first — contact us at info@emergentos.ai.
We may update these Terms from time to time. If a change materially affects you, we will give you reasonable notice by email or in the Service before it takes effect. If you do not agree to a change, you may stop using the Service and cancel; if you cancel because of a change that disadvantages you, we will refund any pre-paid fees for the period after cancellation. Continuing to use the Service after a change takes effect means you accept the updated Terms.
If you have questions, a complaint, or want to exercise a right under these Terms, contact us:
| info@emergentos.ai | |
| Website | www.emergentos.ai |
| Provider | EmergentOS Inc |
| Mailing address | 2093 Philadelphia Pike #8280, Claymont, Delaware 19703, United States |