Acceptable Use Policy

Rules governing what the EmergentOS platform may and may not be used for

1. Purpose and Scope

1.1 This Acceptable Use Policy (the “Policy”) describes activities that are prohibited when accessing or using the EmergentOS platform and related services (the “Service”) provided by EmergentOS Inc (“Emergent”).

1.2 This Policy is incorporated into the EmergentOS Terms — the Consumer Terms of Service for individuals, and the Master Subscription Agreement for organisations — and forms part of those terms. Capitalised terms not defined here have the meaning given in the applicable Terms. A violation of this Policy is a material breach of those Terms.

1.3 This Policy applies to every user of the Service, including each individual user, each organisational customer, every Authorized User, and anyone a customer permits to access the Service. Organisational customers are responsible for ensuring that their Authorized Users understand and comply with it.

1.4 Because the Service is delivered using third-party artificial-intelligence models, your use must also comply with the applicable terms and usage policies of the relevant AI Providers. Where an AI Provider policy is more restrictive, the more restrictive rule applies.

2. General Principles

EmergentOS is built to support responsible, lawful, professional decision-making. Use the Service honestly, lawfully, and safely. Do not use it to harm others, to deceive, to break the law, or to undermine the safety or integrity of the Service. The specific prohibitions below are illustrative, not exhaustive; Emergent may treat conduct that is contrary to these principles as a violation even if it is not expressly listed.

3. Prohibited Uses

You must not use the Service, and must not permit anyone else to use the Service, to do, facilitate, or attempt any of the following.

3.1 Illegal activity and harm to others

• Engage in, promote, or facilitate any illegal activity, or violate any applicable law or regulation.
• Generate, solicit, or distribute content relating to the sexual abuse or exploitation of children, or any sexualised content involving minors.
• Create, promote, or facilitate violent extremism, terrorism, or violent or hateful content, or incite violence against any person or group.
• Harass, bully, threaten, intimidate, defame, or abuse any person, or promote hatred or discrimination on the basis of a protected characteristic.
• Facilitate self-harm or generate content that encourages self-harm, disordered eating, or suicide.
• Provide instructions or assistance for the creation or use of weapons, including the development of chemical, biological, radiological, nuclear, or high-yield explosive weapons.
• Facilitate the manufacture, marketing, or distribution of illegal or restricted goods, substances, or services.

3.2 Deception, fraud, and manipulation

• Engage in or facilitate fraud, scams, phishing, deceptive impersonation, or other dishonest schemes.
• Generate or distribute disinformation, or content designed to deceive about its origin, including undisclosed AI-generated content presented as human-created where disclosure is required.
• Impersonate a person or organisation, or misrepresent affiliation with a person or organisation, without authorisation.
• Create or distribute non-consensual intimate imagery, or use a person’s likeness, voice, or biometric data without the consent required by law.
• Engage in coordinated inauthentic behaviour, including the operation of fake accounts or astroturfing.

3.3 Privacy and intellectual property

• Infringe, misappropriate, or violate the intellectual property, privacy, publicity, or other rights of any person.
• Collect, process, or disclose personal data without a lawful basis or the consents required by applicable law, including biometric data.
• Submit to the Service special-category or sensitive personal data, payment-card data, or data subject to heightened regulatory regimes, unless expressly agreed in writing with Emergent.
• Use the Service for unlawful surveillance, tracking, profiling, or monitoring of individuals.

3.4 Security and integrity of the Service

• Attempt to gain unauthorised access to the Service, other accounts, or connected systems or networks.
• Probe, scan, or test the vulnerability of the Service, or breach or circumvent authentication, security, usage limits, rate limits, or safety measures, except under an authorised Emergent security-testing programme.
• Introduce malware, or interfere with, disrupt, or place undue load on the Service or its infrastructure.
• Use prompt injection, jailbreaking, or other techniques to circumvent or manipulate the safety filters, guardrails, or intended behaviour of the Service or its underlying models.
• Access the Service through automated means in a manner Emergent has not authorised, or in a way that exceeds the usage contemplated by your subscription.

3.5 AI-specific restrictions

• Use the Service, Outputs, or any Emergent materials to train, develop, or improve a competing artificial-intelligence model, product, or service.
• Use the Service to scrape, harvest, or replicate the underlying models, the M10 Framework, or Emergent’s proprietary methodology.
• Represent Outputs as professional advice, or as human-generated where that would be misleading, or otherwise misrepresent the nature or reliability of Outputs.
• Remove, obscure, or alter any notice that content is AI-generated or AI-assisted where such a notice is provided or required.

4. High-Risk and High-Consequence Uses

4.1 EmergentOS is a decision-support tool. It must not be used as the sole or primary basis for any decision that has a significant effect on a person’s legal rights, employment, finances, health, safety, or access to essential services.

4.2 The following are high-risk uses. They are not permitted unless appropriate qualified human oversight, verification, and risk-management safeguards have been implemented, and any additional terms Emergent requires have been agreed:

• decisions materially affecting an individual’s employment, credit, insurance, housing, or education;
• the provision of legal, medical, financial, or other regulated professional advice to third parties;
• uses in critical infrastructure, or safety-critical systems where failure could endanger life or physical safety;
• law-enforcement, immigration, or other governmental decision-making about individuals.

4.3 You are responsible for making any disclosure to affected persons that is required by law, including disclosure that an AI system has been used, and for complying with applicable AI-specific regulation, including the EU Artificial Intelligence Act where relevant.

5. User Responsibilities

5.1 Organisational customers must take reasonable steps to ensure their Authorized Users comply with this Policy, including providing appropriate guidance and managing access.

5.2 You must promptly notify Emergent if you become aware of any violation of this Policy, any security incident affecting the Service, or any use of the Service that may cause harm.

5.3 You remain responsible for evaluating Outputs and for your decisions and actions, regardless of any guidance, guardrail, or safety feature in the Service.

6. Monitoring and Enforcement

6.1 Detection. Emergent and its AI Providers may use automated systems and, where appropriate and consistent with the Privacy Policy and Data Processing Addendum, limited human review to detect and address potential violations of this Policy.

6.2 Enforcement actions. If Emergent reasonably believes this Policy has been violated, it may take any action it considers appropriate and proportionate, including issuing a warning, removing or restricting content, throttling or suspending access for a user or an Authorized User, and, for serious or repeated violations, terminating the applicable Terms, in each case as permitted by those Terms.

6.3 Urgent action. Where there is a risk of imminent harm, a legal requirement, or a threat to the security or integrity of the Service, Emergent may act immediately and without prior notice, and will give notice as soon as reasonably practicable.

6.4 Legal referral. Emergent may report activity to law-enforcement or regulatory authorities and to affected AI Providers where it reasonably believes this is required by law or necessary to prevent harm.

6.5 Cooperation. You will cooperate reasonably with Emergent’s investigation of a suspected violation, including by providing information reasonably requested to verify compliance.

7. Reporting Violations

To report a suspected violation of this Policy, a security vulnerability, or content of concern, contact info@emergentos.ai. Emergent will acknowledge reports and investigate them in good faith.

8. Changes to this Policy

Emergent may update this Policy from time to time as the Service, applicable law, and the policies of AI Providers evolve. Material changes will be notified as described in the applicable Terms, and continued use of the Service after a change takes effect constitutes acceptance.